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Faq's

If you have just discovered the world of Bajinn, you probably want to ask us something. Here are the answers for the most frequently asked questions.

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Yes! Currently we offer 4 different scales. After making the purchase, before your Bajinn will be shipped to you, we will ask you which scale do you prefer. Moreover, you have an option to purchase more sets as an add-on, which will allow you to change easily between sets, and even create your own scales.

There is no recommended scale for beginners, the best is to listen to the scales and what you enjoy listening to the most is your scale, anyway you can always change the tubes and create other scales to experiment with and enjoy. we do offer the most basic scale which is C major, which is the C to C (DO RE MI) so if you are more attracted create specific melodies C major can work for you.

There's no top or bottom and it all comes down to which sound you like the most. Firstly we suggest Listening to each scale , and if you're still having trouble choosing, just contact us. We'll gladly help you!

Custom options are not available at the moment as we don't want to take risks and conduct unpredictable experiments. Every scale we offer is carefully selected and tuned in the way to make it sound as good as possible.

The "Bajinn" is very well packed in a designed box and we had no issues and all Bajinns arrived safe and sound to their owners

Bajinn is very durable and taking care of the Bajinn is very simple, every once in a while tighten the strings but not too hard, you can clean it from dust with a dry cloth, Here is quick how t video guide

Yes! Bajinn will get to anywhere in the world.

Bajinn comes with a 12 months limited warranty.
Click to learn the fine prints

Each country has its own tax regulation, we advise that you check yours. Customers are responsible for payment of local taxes, customs & fees, if any.

If you need to change your address after making the purchase, please contact our support team at Support@bajinn.com

We sent you the tracking number, you can use it here and check delivery status.



PAYMENTS?

We have some tunings available for immediate shipping. Other ones will take about 2-4 weeks after the payment.

Yes, you can become our partner. Please contact us via Nevo@bajinn.com, to discuss the details.

for the moment we accept jall type of credit cards. but if you need to be creative please content nevo@bajinn.com for bank wire or PayPal transfer

No for the time being. however if its a special case please contact us via live chat or email Nevo@bajinn.com  and will find way!

Shipping and Returns

Shipping Policy

ALL ORDERS NEED UP TO 60 BUSINESS DAYS TO MAKE, ASSEMBLE & SHIP YOUR BAJINN.

No matter where you are located (almost anywhere), You can get Bajinn! We offer international shipping on Bajinn and the variety of accessories. All orders will need 30 business days to process.

Orders will be shipped to the address you entered during checkout and may take 7-14 days to arrive once shipped.

How do I cancel my order?

If you have placed an order but would like to cancel, you must contact us by email as soon as possible. Be sure to have your order/reference number on hand.

Under distance selling regulations if you change your mind about an order and want to cancel it, you can do so up to the point before it is dispatched to the carrier service. To cancel an order, please contact info@bajinn.com

If we processed your order and made arrangements for it to be shipped by the time you contact us, we won't be able to stop it from being delivered, but you can return the order to us within 30 days. Please note shipping fees will not be refunded.

My product already shipped before I could cancel, how do I return the product to you?

Once you have contacted us to cancel your order, you will be given instructions on how to return the product to us. No items shall be returned without prior contact with Bajinn customer service representatives as stated above, and without authorization to return an item. Items returned without prior authorization may not be refunded.

The costs of returning unwanted purchases to us are the responsibility of the customer. This also applies to orders canceled after the point of our acceptance/dispatch of the order.

Any purchases that have been used, are not in a resalable condition, or are not returned with the original packaging will not be refunded. The shipping cost of returning any product is the responsibility of the customer.

To return an item, please contact us at Suppport@bajinn.com