Bajinn - A new mindful musical instrument

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FAQ

When will I receive my Bajinn?
First batch of Bajinns should be ready to ship during May 2019.
We will need 30 business days to process your order.

Can I choose different scales for my Bajinn?
Yes! Currently we offer 4 different scales. After making the purchase, before your Bajinn will be shipped to you, we will ask you which scale do you prefer. Moreover, you have an option to purchase more sets as an add-on, which will allow you to change easily between sets, and even create your own scales.

Do you offer international shipping?
Yes! Our goal is that Bajinn will get to anywhere in the world.

How long does it take to replace a set of tubes?
Changing sets take about 5 minutes, less than replacing a set of guitar strings.

How long is the warranty?
Bajinn comes with a 12 months limited warranty.

Will I need to pay customs tax for my Bajinn?
Each country has its own tax regulation, we advise that you check yours. Customers are responsible for payment of local taxes, customs & fees, if any.

What if I changed my address?
If you need to change your address after making the purchase, please contact our support team at indiegogo@bajinn.com

What is the campaign's refund policy?
In the event that you wish to cancel your Indiegogo contribution more than 10 days after it was made but before we ship out your order, we will assess an administration fee of 30% of your pledge and shall refund the remainder.
Shipping and Returns

Shipping Policy

ALL ORDERS NEED UP TO 60 BUSINESS DAYS TO MAKE, ASSEMBLE & SHIP YOUR BAJINN.

No matter where you are located (almost anywhere), You can get Bajinn! We offer international shipping on Bajinn and the variety of accessories. All orders will need 30 business days to process.

Orders will be shipped to the address you entered during checkout and may take 7-14 days to arrive once shipped.

How do I cancel my order?

If you have placed an order but would like to cancel, you must contact us by email as soon as possible. Be sure to have your order/reference number on hand.

Under distance selling regulations if you change your mind about an order and want to cancel it, you can do so up to the point before it is dispatched to the carrier service. To cancel an order, please contact info@bajinn.com

If we processed your order and made arrangements for it to be shipped by the time you contact us, we won't be able to stop it from being delivered, but you can return the order to us within 30 days. Please note shipping fees will not be refunded.

My product already shipped before I could cancel, how do I return the product to you?

Once you have contacted us to cancel your order, you will be given instructions on how to return the product to us. No items shall be returned without prior contact with Bajinn customer service representatives as stated above, and without authorization to return an item. Items returned without prior authorization may not be refunded.

The costs of returning unwanted purchases to us are the responsibility of the customer. This also applies to orders canceled after the point of our acceptance/dispatch of the order.

Any purchases that have been used, are not in a resalable condition, or are not returned with the original packaging will not be refunded. The shipping cost of returning any product is the responsibility of the customer.

To return an item, please contact us at info@bajinn.com